Always keep your ears to the ground, a customer may drop a hint about an event. I find that a small text message or an email about a date of birth or something so small may make somebody’s day and when you are in business, the difference between whether someone buys from you or your competitor may be the personal touch.
Another important part of a business, is flexibility and seeing things from the customers’ point of view. Every business must make money or it will not be in business for long, but without customers, there is unlikely to be a business. Learn from them, get to their level and see things from their perspective. It is only at that point that you can walk in their shoes and be successful.
As a teacher, I cherish the occasions when I have to be a student. I can learn how tedious the students can feel, but I can also empathise with the teacher. I am hoping that by swapping roles, I become the student that I expect my students to be. Most importantly, that I continue to learn from other teachers and other students as well as my students.
New things are continuously being made, hence learning should not stop, especially as we get older.